They are currently looking for a motivated and innovative person to join the team in the position of:
Director of Sales Operations (m/f/d)
Main responsibilities:
- Proposing and creating short-term and long-term strategic plans for procurement and sales activities to increase sales, enhance profitability, and create a unique shopping experience for travelers at Zagreb International Airport
- Developing and managing the Sales Operations budget, overseeing labor, inventory, and equipment costs
- Organizing, coordinating, and supervising activities between stores, warehouses, commercial operations, and the human resources department to achieve sales targets
- Developing and implementing business processes and procedures to ensure efficient and consistently excellent customer service, focusing on improving operational efficiency and reducing costs
- Monitoring market trends, price movements, changes in demand for goods, and passenger demographics to identify new sales opportunities and adjust sales strategies
- Tracking, analyzing, and reporting on procurement and sales daily, weekly, monthly, and annually, providing suggestions to improve the sales assortment
- Participating in creating marketing plans and defining promotional channels
- Managing and coordinating daily store operations and product category management tasks, including inventory management, order processing, and ensuring adequate stock levels to maximize sales potential
- Managing and overseeing warehouse operations, monitoring inventory levels in stores and warehouses, and managing inventory optimally
- Developing and implementing operational processes and procedures to improve efficiency
- Participating in hiring, training, motivating, and evaluating performance of employees
- Applying the relevant regulations of the Republic of Croatia and the European Union, as well as the company's internal policies
- Implementing occupational safety measures in the department
- Master’s degree, MBA is an advantage
- Minimum of 5 years in sales positions
- Leadership Experience
- Strong communication and negotiation skills
- A proactive, creative, and innovative approach
- Advanced verbal and written communications skills in English
- Proficiency in MS office
Your application will be treated as confidential.