Jasminka Mužinić Sabol is a psychologist. Today, she works at the company Točka promjene Ltd. where she leads interesting and innovative organisational psychology programs for teams and organisations – customer relations, internal communication, executive coaching, stress and work-life balance. In her work, she incorporates her knowledge of psychology, organisational experience and rich experience in consulting and training management teams.
Part of her professional history is forming and leading technical support, call centre and customer support teams at Iskon Internet, one of the biggest Croatian internet providers. From the outset, she worked on developing the organisation, business culture, standards and quality of communication. She feels she finalised her work there in the inspired leading of ISO 9001:2000 standards implementation.
After Iskon, she worked with many clients on improving the quality of their relationships with customers: call centres, complaint handling, communication styles with clients through key channels, customer service processes and CRM.
She has personally had experience in start-up and intensive entrepreneurial projects. She has attended many courses on the topics of CRM, human resource management, management skills, organisational communication, organisational constellations and so forth.
Jasminka is currently completing a four-year postgraduate study of Gestalt therapy (Institut fur Integrative Gestalttherapie Würzburg).
Her development in business follows her interests: applying business psychology, development of quality, building awareness and creativity. She is as curious as her young son and loves to google.