Professional skills trainings

SELECTIO education

Find the right training for your team.

Soft skills training helps employees in developing interpersonal skills, feedback, taking responsibility and being proactive. We learn how to successfully identify a problem and think outside the box. After our soft skills training, team members cooperate better with each other and reach their goals faster. In this way, the organization develops the most important skills, increases effectiveness and productivity, and ensures agile employees who adapt to changes and challenges.

soft skills

Why invest in soft skills?

  • Personality development
  • Standing out on the labor market
  • Competence development
  • Possibility of mentoring
  • Better engagement among employees
  • Team support

Workshop 1

Building communication skills

Communication is both the source and the solution to most of the problems we face, both in business and in our private lives. "Good communication" is difficult to measure and its impact is often indirect, which is why it is often ignored. Research highlights communication skills as key skills for professional success, motivating others, developing negotiating skills and creating a better network of contacts.

In our training sessions, we learn how to be more aware of ourselves and our adjusting communication style while truly listening to the interlocutor and hearing what they don't say directly, recognising the unspoken needs. We study how to communicate clearly and ensure mutual understanding to prevent and resolve existing conflicts.  

As part of this training, we can you the following tools - Personality Type Questionnaire and Role-play. 

Workshop 2

Four Rooms of Change®

Four Rooms of Change® is the most well-known tool for the implementation of organizational change that places employees in two categories (rooms) that resist change. This tool supports innovation, development, change and transformation, as well as stability and day-to-day operations. It is effective in all types of companies and organizations and can be used by individuals, groups, and complex systems. Four Rooms of Change®increases understanding and acceptance of diversity in a team or organization. 

  • Organizational Barometer® - helps answer the questions: How are we doing? How do we feel? What do we want to do? with the barometer that measures the organizational climate and the level of readiness for change through 40 questions. 

Workshop 3

Dealing with stress and preventing burnout

Long-term exposure to any type of stress can lead to serious health consequences and burnout symptoms. Burnout is manifested through emotional exhaustion, cynicism and lack of professional achievements. Apart from being disastrous for individuals, it is also dangerous for organizations as it negatively affects productivity and motivation. However, by mastering certain techniques, it is possible to detect the causes, prevent burnout and build long-term resistance to stress. At our training, you can learn to become aware of what is stressful for you, i.e. which thoughts lead to unpleasant emotions, reactions and behaviour, and how stress affects your physiological reactions. Our participants can build resistance to stress and learn techniques for dealing with uncertainty, worries and unpleasant emotions.

Workshop 4

Boosting motivation, engagement and innovation

In the training, you will learn what are the types of motivation and how to encourage intrinsic motivation to be more productive. You will learn what is counterproductive in achieving better engagement and the importance of autonomy and self-development. You will learn the difference between motivation and engagement and how they relate to achieving results. You will master methods like design thinking as a tool for innovative thinking and great ideas. Using the gamification method, you will find the motivation to perform the least interesting tasks. This workshop is intended for employees and team leaders who want to find out the motivational factors that really drive results. Workshop participants master the knowledge and techniques that are important for personal development, as well as for organizational well-being.



Workshop 5

Change Management

It is of crucial importance that organizations have developed competencies for dealing with changes and managing them. The key to successful organizational change is customization. With the assistance of our experienced experts, you can develop a unique approach that is right for your situation, culture, and structure. In the workshop, you will understand the roots and nature of the change process and the importance of change for organizational growth. With different models of change management at the personal and group level, such as the Four Rooms of Change, you will learn how to deal with change on a personal level and how to plan and successfully implement changes in the organization.


Workshop 6

Diversity management

The biggest challenge is to manage, not only discrimination based on gender, sexual orientation, or ethnicity, but also discrimination of different types of thinking, ideas, and values. Proper diversity management promotes innovation, creativity, multi-angle perspectives, faster problem solving, and enables employees to be authentic. If it is well managed, diversity in the workplace can lead to better-functioning teams, happier employees, and more revenue. 

In our workshops, we learn to recognize differences in the team and manage a heterogeneous group to achieve organizational goals. In heterogeneous groups, we recognize the potential and learn to manage in an inclusive manner in order to use the potential of all employees. At workshops, we observe unacceptable behaviours towards employees due to diversity and correct them. We look at the reasons behind team dysfunctions and how to resolve them and manage group processes to increase team effectiveness.

Some of the following tools can be used as part of this training: BELBIN Team Roles®, Personality Type Questionnaire, DNLA® and Hogan. 

Workshop 7

Building a feedback culture

Providing and receiving feedback is emphasised in the context of employee development and increasing engagement. Research points to the importance of frequent feedback and suggests that, in addition to positive feedback, most employees also prefer corrective feedback in the workplace. For this reason, it is vital not to neglect giving corrective feedback and to guide employees in the best way possible.

In our training sessions, we learn about feedback as a tool for motivating and developing employees and how to give, receive and ask for feedback. Likewise, we study how to overcome individual differences in the notion of feedback. 

As part of this training, we can use tools such as the Personality Type Questionnaire, Role-play, Hogan and DNLA. 

Workshop 8

Emotional Intelligence

Emotional intelligence is a necessary prerequisite for good leadership, and it is therefore important to continuously encourage employees to develop in this area. In our training sessions, we learn how to recognize your own and other people's emotional states and manage your emotions. We find out how to use different emotions effectively while harnessing our own emotions for personal development and be more successful at facing challenges. As part of this training, the Hogan EQ test is available.

Workshop 9

Leading remote teams

At the workshop, participants master the basic steps for shaping the best leadership style and defining the necessary adjustments to the leadership style in accordance with the needs of the team. In order to develop team spirit, participants are given tips for boosting a sense of security and basic steps for showing concern for employees. They also go through training on creating instructions for creating a crisis communication plan to provide basic psychological support to employees during a crisis. This workshop is perfect for leaders of a newly formed team or remote team and product owners.

Workshop 10

Goal Management

Do you know what the purpose of your organisation is? Does your organisation have strategic goals in place and are they periodically revised to adapt to changes? Goal management is one of the key components of employee development, but also the organisation as a whole. Research shows that managing goals effectively is a necessary strategy for achieving business results.

In our training sessions we learn about: (1) the importance of goals for achieving results and how best to define them, (2) different goal-setting methodologies and their link to motivation and engagement, (3) KPIs and how to define them and (4) how to set goals with purpose and link them to an organisational strategy. 

Workshop 11

Time Management

Do you know how to prioritise and can you focus or do you feel like time is “running out”? Are you and your colleagues always busy and yet you do not see the results? Research shows that time management is one of the most desirable business skills, but at the same time, one of the least represented. Organisations whose employees effectively manage time show business growth, increased organisational impact and a higher level of employee satisfaction and motivation.

In our training sessions, we learn how to: (1) effectively manage time, (2) set priorities and change them according to changes in organisation goals, (3) delegate to be efficient, but also to encourage the development of others and (4) raise awareness of time stealers, procrastination patterns and how to ensure focus.

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Senior HR Consultant and SELECTIO Group People and Organisation Development Lead

Ana Frlan Bajer

Ana Frlan Bajer joined SELECTIO in 2007 as Head of Recruitment and Selection Projects. In 2013, she was employed by IKEA Croatia where she participated in the preparation, planning and implementation of selection and employment of over 300 employees for the first IKEA department store in Zagreb. As an internal coach, she also participated in onboarding of the same employees. Upon completion of the project, for family reasons, she moved to Singapore where, through volunteer work, she gained valuable multicultural experience. Upon her return to Croatia, she returned to the SELECTIO Group and began to engage in what she loves most, namely, training and human resource development.

Ana has worked on the development and implementation of several leadership programs. She has held many workshops in the fields of communication skills, teamwork, time management and goals, professional stress, motivation, etc. In addition to being an HR consultant and coach for external clients, she also works on the development of HR processes within the SELECTIO Group.

Other professional experience includes consulting projects, certification on the Employer Partner Certificate project of excellence and career counselling.

She has a degree in psychology and is currently undergoing education for an Integrative Psychotherapist.

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Director of Organisational Design and Development, SELECTIO Ltd.

Tanja Prekodravac

As an Expert Advisor for Education and Human Resource Development, Tanja Prekodravac joined SELECTIO Group in 2006 as the Career Day Project Manager. She graduated in psychology at the Faculty of Humanities and Social Sciences in Zagreb and continues her education in the field of human resource management and development, as well as in therapy work. She has completed further education in the field of stress and burnout, crisis intervention, communication, family mediation, group leadership, etc. She is currently completing a graduate course in Gestalt psychotherapy and body psychotherapy.

Her professional experience includes recruitment and selection, training and development, as well as project consulting and certification within the Employer Partner Certificate project.

Tanja worked on the development, implementation and coordination of many training programs in Croatia. She has held many lectures and workshops in the field of communication and presentation skills, teamwork, time management, professional stress, motivation, psychological testing, etc., for individuals, groups, institutions and organisations, as well as participated in the implementation of advisory work with youth and adults.

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Director of SELECTIO Ltd.

Aleksandar Zemunić

Aleksandar Zemunić has been an employee of SELECTIO Group since 2003. As Director of the company SELECTIO KADROVI Ltd., he is currently responsible for all business functions, as well as the development of recruitment and selection services, managing the recruitment team and key projects as well as advising clients on all matters in the field of human resource management. His fields of expertise encompass organisational and personnel analysis, assessment of an organisation’s key potential, human resource management strategies, competencies system, managing work performance, motivation and rewards, recruitment and employee selection, etc. He participates in business development, planning and financial analyses. Aleksandar also lectures various HR modules and is a licensed advisor of Belbin Team Roles methodology, as well as a certifier of excellence in human resource management.

Aleksandar holds a master’s degree in human resource management from Cardiff University where he graduated with a distinction for his masters’ thesis ‘High Performance Work Practices in the Financial Services Sector’. He was a recipient of the Chevening scholarship, ‘UK government’s flagship scholarship scheme’ funded by the Foreign and Commonwealth Office and managed by British Council. He graduated in financial management at the Faculty of Economics, University of J.J. Strossmayer, Osijek.

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Head of Organisational Development Solutions

Martina Kessler

Martina Kessler has extensive experience in human resource management, matrix leadership and business development.

She leads multiple teams of direct subordinates, project teams, as well as a large international network of HR experts. She is responsible for three branches of the business: HR auditing, consulting and training with the aim of implementing practices that encourage the achievement of objectives, inclusion and retention of employees in different industries. She leads the global flagship project Employer Partner Certificate, which represents the standard of excellence in human resource management.

Projects of importance include HR audit, organisational development, management assessment and building leadership capacity in organisations such as Abbvie, British American Tobacco, Coca-Cola, Erste bank, Heineken, Hekel, INA, Infobip, LIDL, Philip Morris International, Pliva, Procter&Gamble, McDonald’s, Microsoft, Molson Coors, etc.

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Iva Raguž

Within the SELECTIO Group, Iva started on recruitment and selection projects and led a large number of complex customer searches in various industries with a focus on sales and marketing. As Recruitment and Selection Project Manager, she had the opportunity to work for numerous international companies such as Henkel, Heineken, Philip Morris International, Styria, Hrvatski Telekom, IKEA, Pliva, Coca-Cola and others. She researched the market, conducted interviews and assessed candidates competencies and gained an excellent insight into the labor market.

As an HR Consultant and trainer, she has participated in the development and implementation of programs focused on personal and professional development. She has held numerous workshops in the field of communication skills, change management, team dynamics, time management, coping with stress and many others.

As a trainer, she participated in a large multi-year youth empowerment program to enter the job market.

Other professional experience includes consulting projects, certification in the project of excellence in human resource management Employer Partner Certificate and career counseling.

She graduated in psychology at the Faculty of humanities and social sciences in Zagreb.


What do our clients?

In SELECTIO Group, we have found a partner with whom we cooperate in several complementary areas. They support us in finding new talents, and provide us with comprehensive support in development. Thanks to the team of excellent HR experts, we are sure that the funds we allocate for development are really invested, and not thrown to the wind. Warm and sincere recommendations from the PSK HR team.

Petra Grabušić

Head of HR

We recognized the need to empower employees in these unpredictable times full of change. Employees are extremely satisfied with the SELECTIO program, which they recommend to their colleagues in a large percentage, and the feedback is excellent! In addition to group webinars, they have the option of contacting psychologists anonymously if they need additional individual support and help.

Hana Naoulo Bego

HR Manager | TIFON

All the goals were achieved with added value. Our 'buddy' program is still going on - a year and a half after the end of the program, the buddies regularly hold meetings, help each other and guide themselves in their personal and professional development, often emphasizing how useful and valuable the tailor-made leadership program was for them. I can't imagine a better testament to the value of the program than that.

Andrea Puljašević Zec


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