Soft skills training helps employees develop interpersonal skills, feedback, responsibility, and being proactive. We learn how to successfully identify a problem and think outside the box. After our soft skills training, team members cooperate better with each other and reach their goals faster. This way, the organization develops the most important skills, increases effectiveness and productivity, and ensures agile employees who adapt to changes and challenges.
Professional skills trainings
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Soft skills
Why invest in soft skills?
- Personality development
- Standing out in the labor market
- Competence development
- Possibility of mentoring
- Better engagement among employees
- Team support
Education 1
Building communication skills
Education 1
Building communication skills
- Communication as a source and solution of problems
- Communication skills as a key to success
- Adaptation of communication style to different situations
- Importance of listening and recognizing unspoken needs
- Development of clear and understandable communication style
It is possible use of tools such as Personality Type Questionnaire to improve communication.
Education 2
Four Rooms of Change®
Education 2
Four Rooms of Change®
The Four Rooms of Change® is the most well-known and useful tool for implementing changes in the business world. It includes topics such as:
- The Four Rooms of Change® as a tool for change management
- Psychological states in change: contentment, denial, confusion, and inspiration
- Reactions to change: resistance or acceptance
- The process of change through crisis phases, from resistance to inspiration
- Recognizing change phases for better process management
- Supporting innovation, development, and stability through the application of this tool
Alongside the Four Rooms of Change®, we also utilize the Organizational Barometer® which helps answer questions: How are we doing? How do we feel? What do we want to do? With 40 questions, we measure organizational climate and readiness for change.
Education 3
Dealing with stress and preventing burnout
Education 3
Dealing with stress and preventing burnout
- Recognizing the causes of stress and symptoms of burnout
- The impact of prolonged exposure to stress on health and productivity
- The importance of developing strategies for stress management to preserve health and work efficiency
- Using techniques for detecting and preventing burnout
- Building long-term resilience to stress through training and tools
- Learning techniques for coping with uncertainty, worries, and unpleasant emotions
Education 4
Boosting motivation and engagement
Education 4
Boosting motivation and engagement
Education 5
Change Management
Education 5
Change Management
Education 6
Diversity management
Education 6
Diversity management
- Diversity in the organization: The importance of recognition and utilization
- Managing diversity: Encouraging innovation and inclusivity
- Identification of unacceptable behaviors and conflict resolution
- Increasing team efficiency through group process management
As part of this training, it is possible to use some of the following tools: BELBIN Team Roles®, Personality Type Questionnaire, and DNLA®.
Education 7
Building a feedback culture
Education 7
Building a feedback culture
- Encouraging feedback for development and engagement
- The importance of positive and corrective feedback
- Informal feedback and feedback culture
- Skills of giving, receiving, and seeking feedback
As part of this training, tools such as Personality Type Questionnaire, BELBIN Team Roles® and DNLA can be utilized.
Education 8
Emotional Intelligence
Education 8
Emotional Intelligence
Workshop 9
Leading remote teams
Workshop 9
Leading remote teams
- Foundational leadership style development
- Adapting leadership style to team needs
- Fostering team spirit through a sense of security
- Employee care as a key factor
The workshop is intended for leaders of newly formed or remote teams as well as product owners.
Education 10
Goal Management
Education 10
Goal Management
- Why are goals important for achieving results
- Methodologies for goal setting and linking goals to motivation and engagement
- Key success indicators
- Setting goals with purpose and linking goals with organizational strategy
Workshop 11
Time Management
Workshop 11
Time Management
- How to effectively manage time
- Awareness of time stealers and patterns of procrastination
- Maintaining focus
- Setting priorities and adjusting them according to changing goals
- Delegating for the purpose of maintaining efficiency and fostering the development of others
Education 12
Managing Conflict and Difficult Conversations
Education 12
Managing Conflict and Difficult Conversations
- Barriers and resistance to communication
- Assertiveness vs. aggressiveness
- Steps in the conflict resolution process
- Heating up and escalation – extinguishing conflict
- Managing emotions
- Recognizing participants' needs
Education 13
Presentation skills
Education 13
Presentation skills
- Basics of communication tools essential for a successful presentation
- Principles of good presentation structure
- Common mistakes in creating and delivering presentations
- Types of listeners and managing the audience
- Stage fright management
Education 14
Negotiation Skills
Education 14
Negotiation Skills
- Correctly understanding the negotiation situation and structure
- Negotiation strategies
- Managing emotions and reducing the counterpart's resistance
- Steps in the negotiation process and closing negotiations
- Managing expectations and maintaining good relationships
Education 15
Leader as a coach
Education 15
Leader as a coach
- Overview of different leadership styles and determining your dominant leadership style
- Recognizing the development stages of employees in specific skills and knowledge
- Assessing employee motivation levels and how to improve them
- Developing employees with a coaching approach
- Identifying key areas for employee development
- Practical exercises applying different leadership styles to real-life examples
Education 16
Coaching and mentoring
Education 16
Coaching and mentoring
- Creating a mentoring culture that encourages employee growth and development
- Differences between coaching and counselling
- Understanding the steps of the coaching process
- Using mentoring techniques and tools
- Interactive activities for practising coaching steps – working on real-life problems
The training is intended for those preparing for a leadership position, but also for employees who play the role of mentors in teams or participate in internal knowledge transfer.
Education 17
Personal development and potential
Education 17
Personal development and potential
- Assuming responsibility for own development
- Successful goal setting and the importance of goals for personal development
- Developmental activities and creating a development plan
- Assessment of potential
- Utilizing feedback as a developmental tool
Education 18
Decision-making and problem-solving
Education 18
Decision-making and problem-solving
- Characteristics of effective decision-making
- Process of problem analysis and potential solutions
- Resistance in the decision-making process – recognizing personal resistance
- Individual vs. group decision-making
- Room for error and how to deal with risk – employee as an entrepreneur
Education 19
Train the Trainer
Education 19
Train the Trainer
- Basic knowledge of the teaching process and the psychology of learning
- How to improve your own presentation and communication skills
- How to effectively manage group dynamics
- How to efficiently use interactive and online tools in the field of education
As part of this education, it is possible to use some of the following tools - BELBIN Team Roles Questionnaire and Personality type Questionnaire.
Edukacija 20
HR for non-HR
Edukacija 20
HR for non-HR
- Excellent selection interview
- Employee onboarding
- Performance tracking
- Giving feedback and employee motivation
- Employee development and talent management
- Diversity management
The training is intended for team leaders, project managers and other employees who coordinate teams and need a better understanding of HR processes implementation.
Education 21
Excellent behavioral interview
Education 21
Excellent behavioral interview
- Understanding the recruitment and selection process
- Defining key competencies
- Generating behavioral and situational questions
- Understanding various candidate assessment tools
- Awareness of personal biases in the selection process
Education 22
Active listening
Education 22
Active listening
Education 23
Building assertivness
Education 23
Building assertivness
- Awareness of communication style
- Communicating needs and boundaries
- Ensuring mutual understanding
- Constructive relationship management
Education 24
Buidling succesful teams
Education 24
Buidling succesful teams
Education 25
Leading effective meetings
Education 25
Leading effective meetings
Edukacija 26
Prioritization and effective delegation
Edukacija 26
Prioritization and effective delegation
- Efficient time management
- Prioritization and multitasking
- Delegation as a tool for team efficiency
- Delegation as a tool for team development
Edukacija 27
Empowering female leadership
Edukacija 27
Empowering female leadership
- Career leadership journey of women
- Self-awareness and self-confidence
- Characteristics of soft and hard leadership styles
- Emotionally intelligent leadership
- Empowerment of women in leadership roles
Education 28
Fostering innovation
Education 28
Fostering innovation
- Understanding the innovation process and its importance for the organization's success
- Utilizing methods such as design thinking, gamification, brainstorming, and mind mapping to foster creativity and generate new ideas
- Encouraging collaboration and teamwork for creating innovative solutions
- Addressing obstacles to innovation and strategies for overcoming them
- Selection and development of the right idea
Education 29
Communication with difficult clients
Education 29
Communication with difficult clients
- Understanding different types of difficult clients and adapting communication accordingly
- The importance of empathy and active listening in communication with demanding clients
- Using positive language and de-escalation techniques in conflict situations
- Self-awareness and self-regulation - resolving issues and providing solutions while maintaining professionalism and calmness
Recruitment and Selection Project Manager / HR consultant, SELECTIO
Ivana Matijević
Recruitment and Selection Project Manager / HR consultant, SELECTIO
Ivana Matijević
As a graduate psychologist, Ivana joined SELECTIO Group in 2015, where she had the opportunity to work on recruitment and selection projects for numerous renowned organizations. During her tenure, Ivana successfully led and executed numerous complex candidate searches across various profiles and levels of responsibility. Her clients include some of the most well-known and successful domestic and international companies, such as Heineken, Coca Cola, IKEA, Hrvatski Telekom, Pliva, and Podravka.
Ivana’s extensive experience working on the Employer Partner certification consulting project has served as an excellent platform for gaining deeper insights into labor markets and understanding the quality of HR processes in both foreign and domestic companies. Additionally, Ivana works as a trainer, having had the opportunity to create transformational educational programs related to leadership skills development for large B2B projects, involving over 300 managers.
Senior HR Consultant, SELECTIO
Tanja Prekodravac
Senior HR Consultant, SELECTIO
Tanja Prekodravac
As an Expert Advisor for Education and Human Resource Development, Tanja Prekodravac joined SELECTIO Group in 2006 as the Career Day Project Manager. She graduated in psychology at the Faculty of Humanities and Social Sciences in Zagreb and continues her education in the field of human resource management and development, as well as in therapy work. She has completed further education in the field of stress and burnout, crisis intervention, communication, family mediation, group leadership, etc. She has completed education in Gestalt psychotherapy, body psychotherapy and coaching.
Her professional experience includes recruitment and selection, training and development, as well as project consulting and certification within the Employer Partner certicate project.
Tanja worked on the development, implementation and coordination of many training programs in Croatia. She has held many lectures and workshops in the field of communication and presentation skills, teamwork, time management, professional stress, motivation, psychological testing, etc., for individuals, groups, institutions and organisations, as well as participated in the implementation of advisory work with youth and adults.
People and Culture Lead, SELECTIO
Ana Frlan Bajer
People and Culture Lead, SELECTIO
Ana Frlan Bajer
Ana Frlan Bajer joined SELECTIO in 2007 as Head of Recruitment and Selection Projects. In 2013, she was employed by IKEA Croatia where she participated in the preparation, planning, and implementation of selection and employment of over 300 employees for the first IKEA department store in Zagreb. As an internal coach, she also participated in onboarding of the same employees. Upon completion of the project, for family reasons, she moved to Singapore where, through volunteer work, she gained valuable multicultural experience. Upon her return to Croatia, she returned to the SELECTIO Group and began to engage in what she loves most, namely, training and human resource development.
Ana has worked on the development and implementation of several leadership programs. She has held many workshops in the fields of communication skills, teamwork, time management and goals, professional stress, motivation, etc. In addition to being an HR consultant and coach for external clients, she also works on the development of HR processes within the SELECTIO Group.
Other professional experience includes consulting projects, certification on the Employer Partner certificate project of excellence, and career counseling.
She is a psychologist and psychotherapist with an integrative orientation.
Senior HR Consultant, SELECTIO
Jasna Belamarić
Senior HR Consultant, SELECTIO
Jasna Belamarić
As the initiator of the program for the development of senior government officials and a long-term collaborator of the State School of Public Administration, Jasna has educated multiple generations of managers. She established programs for several courses and devised and implemented numerous educational and developmental initiatives. She holds a master's degree in psychology from the Faculty of Philosophy in Zagreb and has trained in several psychological disciplines, accumulating 20 years of experience as an HR professional, trainer, and consultant for human development. At the Higher Education Institution for Entrepreneurship, she lectured on Organizational Psychology, and today, in addition to HR consulting, she engages in executive coaching as well as research on organizational climate and job satisfaction.
Head of Assessment Department / HR Consultant, SELECTIO
Ana Petelinšek
Head of Assessment Department / HR Consultant, SELECTIO
Ana Petelinšek
With a master's degree in psychology, Ana joined the SELECTIO Group in 2017 within the Recruitment and Selection department. She led numerous complex searches in various industries and collaborated with international companies such as Henkel, Heineken, Fortenova Grupa, Dukat, Coca-Cola, Tele2, INA, Schneider Electric, and British American Tobacco.
Her experience also includes work on consulting projects such as the Employer Partner Certificate and the Excellence in Challenges award, where she had the opportunity to evaluate HR practices for domestic and international organizations, in addition to which she participated in and led projects examining the organizational climate and employee satisfaction.
In the role of trainer, she participated in a multi-year employer branding project to empower young and unemployed people to enter the labor market. In addition, she developed training content and held various trainings and webinars with a focus on leadership and soft skills.
Her experience in psychological counseling includes work on the Employee Counseling and Support Program, as well as therapeutic work within a private psychological center and a student counseling center at the Faculty of Philosophy in Zagreb. In addition, she is currently under supervision for a Cognitive-behavioral psychotherapist.
Senior People and Culture Consultant, SELECTIO
Erna Tomiša
Senior People and Culture Consultant, SELECTIO
Erna Tomiša
Erna is a graduate psychologist who began her professional career in the organizational development and consulting department of the SELECTIO Group, where she works on designing and implementing soft skills and leadership workshops.
She is the project manager for organizational climate and employee engagement surveys, supporting HR and managers of various companies in the proper implementation of the process and activities to increase employee satisfaction, motivation, and productivity.
In addition to her role as an HR consultant and trainer for external clients, she also works on developing HR processes within the SELECTIO Group, successfully implementing and upgrading various human resource management processes.
As a certifier for the Employer Partner project, she promotes quality human resource management and raises standards of excellence. Her main goal is the protection of mental health and human rights, which is why she is active in numerous projects outside the SELECTIO Group that promote their preservation.
Assessment, Talent Acquisition and Executive Search Consultant, SELECTIO
Jelena Majcen
Assessment, Talent Acquisition and Executive Search Consultant, SELECTIO
Jelena Majcen
As a graduate psychologist, Jelena joined the SELECTIO Group in 2018, where she works with international organizations such as Philip Morris International, Coca-Cola, Schneider Electric, Tifon, and Croatia Insurance. She specializes in leading extensive talent searches, in which she continuously conducts market research and evaluates the competencies of candidates. In addition, he participates in the implementation of consulting projects in the field of human resources, such as examining the organizational climate, employee engagement, and satisfaction.
She has created several soft skills workshops and is involved in the implementation of programs aimed at developing leadership skills, participates in the implementation of career counseling, and as a certifier on the global project, Employer Partner assesses the quality of the HR processes of numerous domestic and foreign organizations.
Senior People and Culture Consultant, SELECTIO
Iva Raguž
Senior People and Culture Consultant, SELECTIO
Iva Raguž
Within the SELECTIO Group, Iva started on recruitment and selection projects and led a large number of complex customer searches in various industries with a focus on sales and marketing. As a Recruitment and Selection Project Manager, she had the opportunity to work for numerous international companies such as Henkel, Heineken, Philip Morris International, Styria, Hrvatski Telekom, IKEA, Pliva, Coca-Cola, and others. She researched the market, conducted interviews, assessed candidates' competencies, and gained an excellent insight into the labor market.
As an HR Consultant and trainer, she has participated in the development and implementation of programs focused on personal and professional development. She has held numerous workshops in the field of communication skills, change management, team dynamics, time management, coping with stress, and many others.
As a trainer, she participated in a large multi-year youth empowerment program to enter the job market.
Other professional experience includes consulting projects, certification in the project of excellence in human resource management Employer Partner certificate, and career counseling.
She graduated in psychology at the Faculty of Humanities and Social Sciences in Zagreb.
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