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SELECTIO education

Find the right training for your team.

Soft skills training helps employees develop interpersonal skills, feedback, responsibility, and being proactive. We learn how to successfully identify a problem and think outside the box. After our soft skills training, team members cooperate better with each other and reach their goals faster. This way, the organization develops the most important skills, increases effectiveness and productivity, and ensures agile employees who adapt to changes and challenges.

Soft skills

Why invest in soft skills?

  • Personality development
  • Standing out in the labor market
  • Competence development
  • Possibility of mentoring
  • Better engagement among employees
  • Team support

Education 1

Building communication skills

  • Communication as a source and solution of problems
  • Communication skills as a key to success
  • Adaptation of communication style to different situations
  • Importance of listening and recognizing unspoken needs
  • Development of clear and understandable communication style

It is possible use of tools such as Personality Type Questionnaire to improve communication.

 

 

Education 2

Four Rooms of Change®

The Four Rooms of Change® is the most well-known and useful tool for implementing changes in the business world. It includes topics such as:

  • The Four Rooms of Change® as a tool for change management
  • Psychological states in change: contentment, denial, confusion, and inspiration
  • Reactions to change: resistance or acceptance
  • The process of change through crisis phases, from resistance to inspiration
  • Recognizing change phases for better process management
  • Supporting innovation, development, and stability through the application of this tool

Alongside the Four Rooms of Change®, we also utilize the Organizational Barometer® which helps answer questions: How are we doing? How do we feel? What do we want to do? With 40 questions, we measure organizational climate and readiness for change.

Education 3

Dealing with stress and preventing burnout

  • Recognizing the causes of stress and symptoms of burnout
  • The impact of prolonged exposure to stress on health and productivity
  • The importance of developing strategies for stress management to preserve health and work efficiency
  • Using techniques for detecting and preventing burnout
  • Building long-term resilience to stress through training and tools
  • Learning techniques for coping with uncertainty, worries, and unpleasant emotions

 

 

Education 4

Boosting motivation and engagement

  • Learning the skill of fostering intrinsic motivation for increased productivity
  • Understanding different types of motivation and their impact on engagement
  • Recognizing the importance of autonomy and personal development for achieving better results
  • The connection between motivation and engagement in achieving goals

Education 5

Change Management

 
  • Introducing changes to the team or organization, while considering employees' acceptance
  • Proper preparation for changes to facilitate employees' acceptance and readiness
  • Developing change management competencies to create an encouraging environment
  • Change management workshop focused on understanding the causes and dynamics of change
  • Utilizing various change management models, including the Four Rooms of Change®, for personal and group development
  • Acquired skills for coping with changes and successfully leading change in the organization

Education 6

Diversity management

  • Diversity in the organization: The importance of recognition and utilization
  • Managing diversity: Encouraging innovation and inclusivity
  • Identification of unacceptable behaviors and conflict resolution
  • Increasing team efficiency through group process management

As part of this training, it is possible to use some of the following tools: BELBIN Team Roles®, Personality Type Questionnaire, and DNLA®.

Education 7

Building a feedback culture

 

  • Encouraging feedback for development and engagement
  • The importance of positive and corrective feedback
  • Informal feedback and feedback culture
  • Skills of giving, receiving, and seeking feedback

As part of this training, tools such as Personality Type Questionnaire and DNLA can be utilized.

Education 8

Emotional Intelligence

  • Recognizing emotional states
  • Understanding the role of emotions
  • Emotion management
  • Utilizing emotions for personal development and better coping with challenges
 

Workshop 9

Leading remote teams

  • Foundational leadership style development
  • Adapting leadership style to team needs
  • Fostering team spirit through a sense of security
  • Employee care as a key factor
  • Creating crisis communication plan
  • Providing psychological support to employees during crisis

The workshop is intended for leaders of newly formed or remote teams as well as product owners.

Education 10

Goal Management

  • Why are goals important for achieving results
  • Methodologies for goal setting and linking goals to motivation and engagement
  • Key success indicators
  • Setting goals with purpose and linking goals with organizational strategy

Workshop 11

Time Management

  • How to effectively manage time
  • Awareness of time stealers and patterns of procrastination
  • Maintaining focus
  • Setting priorities and adjusting them according to changing goals
  • Delegating for the purpose of maintaining efficiency and fostering the development of others

Education 12

Managing Conflict and Difficult Conversations

  • Emotions in business communication
  • Responsibilities of the sender and receiver in communication
  • Barriers and resistance to communication
  • The role of power in communication
  • Conflict and the process of information processing (mental processing)
  • Assertiveness vs. aggressiveness
  • Steps in the conflict resolution process
  • Heating up and escalation – extinguishing conflict
  • Triggers
  • My role and behavior in conflict – self-management
  • Managing one's impulses in conflict
  • Managing emotional energy in conflict
  • Recognizing participants' needs
  • Steps in the crisis resolution process
  • Crisis communication
  • Win-win approach and conflict resolution style

Education 13

Presentation skills

  • Preparation of the concept and goal of the presentation
  • Principles of good presentation structure
  • Common mistakes in creating and delivering presentations
  • Voice and breathing
  • Articulation and clarity of speech
  • Improvisation
  • Managing the emotions of the presenter and participants
  • Guiding participants
  • Types of listeners and managing the audience
  • Interaction with the audience
  • Basics of communication tools essential for a successful presentation
  • Stage fright

Education 14

Negotiation Skills

  • Setting the initial position and defining the final goal
  • Correctly understanding the negotiation situation and structure
  • Psychological preparation and assessment of the opponent's characteristics
  • Gathering and using information
  • Active listening and asking questions
  • Managing emotions and reducing the counterpart's resistance
  • Applying BATNA and WATNA analyses
  • Steps in the negotiation process and closing negotiations
  • Recognizing and overcoming conflicts
  • Managing expectations and maintaining good relationships

Education 15

Leader as a coach

  • Overview of different leadership styles and determining your dominant leadership style
  • Recognizing the development stages of employees in specific skills and knowledge
  • Assessing employee motivation levels and how to improve them
  • Developing employees with a coaching approach
  • Identifying key areas for employee development
  • Practical exercises applying different leadership styles to real-life examples

 

Education 16

Coaching and mentoring

  • Creating a mentoring culture that encourages employee growth and development
  • Differences between coaching and counseling
  • Understanding the steps of the coaching process
  • Using mentoring techniques and tools for effective task, project, and responsibility delegation to subordinates, team members, and colleagues
  • Active listening, assertiveness, and empathy as the foundation for coaching
  • Recognizing listening pitfalls
  • Understanding one's own and others' needs
  • Asking the right questions in the coaching process
  • Recognizing and developing others' potential
  • Interactive activities for practicing coaching steps – working on real-life problems

Education 17

Personal development and potential

  • Assuming responsibility for own development
  • Successful goal setting and the importance of goals for personal development
  • Developmental activities and creating a development plan
  • Assessment of potential
  • Utilizing feedback as a developmental tool

Education 18

Decision-making and problem-solving

  • Characteristics of effective decision-making
  • Self-confidence and perception of oneself as a decision-maker
  • SWOT analysis of the situation
  • Process of problem analysis and potential solutions
  • Sources of relevant information
  • Resistance in the decision-making process – recognizing personal resistance
  • Argumentation and weighing arguments
  • Individual vs. group decision-making
  • Types of group decision-making – when each method is most effective
  • Groupthink and acceptance of decisions – how it affects decision-making and how to overcome it
  • Timely decision-making
  • Room for error and how to deal with risk – employee as an entrepreneur
  • Win-win approach

Education 19

Train the Trainer

  • Basic knowledge of the teaching process and the psychology of learning
  • How to improve your own presentation and communication skills
  • How to effectively manage group dynamics
  • How to efficiently use interactive and online tools in the field of education

As part of this education, it is possible to use some of the following tools - BELBIN Team Roles Questionnaire and Personality type Questionnaire.

Edukacija 20

HR for non-HR

  • Excellent selection interview
  • Employee onboarding
  • Performance tracking
  • Giving feedback
  • Employee motivation
  • Employee development and talent management
  • Diversity management
  • Employee offboarding

Education 21

Excellent behavioral interview

  • Understanding the recruitment and selection process
  • Defining key competencies
  • Generating behavioral and situational questions
  • Understanding various candidate assessment tools
  • Awareness of personal biases in the selection process

Education 22

Active listening

  • Verbal and nonverbal techniques of active listening
  • Empathy and room for another perspective
  • The importance of active listening for effective and assertive communication
  • Role play and real-life examples
 

Education 23

Building assertivness

  • Awareness of communication style
  • Communicating needs and boundaries
  • Ensuring mutual understanding
  • Constructive relationship management

Education 24

Buidling succesful teams

 
  • The complexity of team functioning and the importance of building relationships within the team
  • Functional and dysfunctional teams
  • Stages of team development
  • Team roles according to the BELBIN methodology

As part of this education, it is possible to use some of the following tools - BELBIN Team Roles Questionnaire and Personality type Questionnaire.

Education 25

Leading effective meetings

 
  • Setting clear goals
  • Efficient management of resources and time
  • Prioritization and multitasking
  • Conflict resolution and decision-making

Edukacija 26

Prioritization and effective delegation

  • Efficient time management
  • Prioritization and multitasking
  • Delegation as a tool for team efficiency
  • Delegation as a tool for team development

 

Edukacija 27

Empowering female leadership

  • Career leadership journey of women
  • Self-awareness and self-confidence
  • Characteristics of soft and hard leadership styles
  • Emotionally intelligent leadership
  • Empowerment of women in leadership roles

 

Education 28

Fostering innovation

  • Understanding the innovation process and its importance for the organization's success
  • Utilizing methods such as design thinking, gamification, brainstorming, and mind mapping to foster creativity and generate new ideas
  • Encouraging collaboration and teamwork for creating innovative solutions
  • Addressing obstacles to innovation and strategies for overcoming them
  • Selection and development of the right idea

 

Education 29

Communication with difficult clients

  • Understanding different types of difficult clients and adapting communication accordingly
  • The importance of empathy and active listening in communication with demanding clients
  • Using positive language and de-escalation techniques in conflict situations
  • Self-awareness and self-regulation - resolving issues and providing solutions while maintaining professionalism and calmness

 

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Recruitment and Selection Project Manager / HR consultant, SELECTIO

Ivana Matijević

As a graduate psychologist, Ivana joined SELECTIO Group in 2015, where she had the opportunity to work on recruitment and selection projects for numerous renowned organizations. During her tenure, Ivana successfully led and executed numerous complex candidate searches across various profiles and levels of responsibility. Her clients include some of the most well-known and successful domestic and international companies, such as Heineken, Coca Cola, IKEA, Hrvatski Telekom, Pliva, and Podravka.

Ivana’s extensive experience working on the Employer Partner certification consulting project has served as an excellent platform for gaining deeper insights into labor markets and understanding the quality of HR processes in both foreign and domestic companies. Additionally, Ivana works as a trainer, having had the opportunity to create transformational educational programs related to leadership skills development for large B2B projects, involving over 300 managers.

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Senior HR Consultant, SELECTIO

Tanja Prekodravac

As an Expert Advisor for Education and Human Resource Development, Tanja Prekodravac joined SELECTIO Group in 2006 as the Career Day Project Manager. She graduated in psychology at the Faculty of Humanities and Social Sciences in Zagreb and continues her education in the field of human resource management and development, as well as in therapy work. She has completed further education in the field of stress and burnout, crisis intervention, communication, family mediation, group leadership, etc. She has completed education in Gestalt psychotherapy, body psychotherapy and coaching.

Her professional experience includes recruitment and selection, training and development, as well as project consulting and certification within the Employer Partner certicate project.

Tanja worked on the development, implementation and coordination of many training programs in Croatia. She has held many lectures and workshops in the field of communication and presentation skills, teamwork, time management, professional stress, motivation, psychological testing, etc., for individuals, groups, institutions and organisations, as well as participated in the implementation of advisory work with youth and adults.

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People and Culture Lead, SELECTIO

Ana Frlan Bajer

Ana Frlan Bajer joined SELECTIO in 2007 as Head of Recruitment and Selection Projects. In 2013, she was employed by IKEA Croatia where she participated in the preparation, planning, and implementation of selection and employment of over 300 employees for the first IKEA department store in Zagreb. As an internal coach, she also participated in onboarding of the same employees. Upon completion of the project, for family reasons, she moved to Singapore where, through volunteer work, she gained valuable multicultural experience. Upon her return to Croatia, she returned to the SELECTIO Group and began to engage in what she loves most, namely, training and human resource development.

Ana has worked on the development and implementation of several leadership programs. She has held many workshops in the fields of communication skills, teamwork, time management and goals, professional stress, motivation, etc. In addition to being an HR consultant and coach for external clients, she also works on the development of HR processes within the SELECTIO Group.

Other professional experience includes consulting projects, certification on the Employer Partner certificate project of excellence, and career counseling.

She is a psychologist and psychotherapist with an integrative orientation.

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Senior HR Consultant, SELECTIO

Jasna Belamarić

As the initiator of the program for the development of senior government officials and a long-term collaborator of the State School of Public Administration, Jasna has educated multiple generations of managers. She established programs for several courses and devised and implemented numerous educational and developmental initiatives. She holds a master's degree in psychology from the Faculty of Philosophy in Zagreb and has trained in several psychological disciplines, accumulating 20 years of experience as an HR professional, trainer, and consultant for human development. At the Higher Education Institution for Entrepreneurship, she lectured on Organizational Psychology, and today, in addition to HR consulting, she engages in executive coaching as well as research on organizational climate and job satisfaction.

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Head of Assessment Department / HR Consultant, SELECTIO

Ana Petelinšek

With a master's degree in psychology, Ana joined the SELECTIO Group in 2017 within the Recruitment and Selection department. She led numerous complex searches in various industries and collaborated with international companies such as Henkel, Heineken, Fortenova Grupa, Dukat, Coca-Cola, Tele2, INA, Schneider Electric, and British American Tobacco.

 

Her experience also includes work on consulting projects such as the Employer Partner Certificate and the Excellence in Challenges award, where she had the opportunity to evaluate HR practices for domestic and international organizations, in addition to which she participated in and led projects examining the organizational climate and employee satisfaction.

 

In the role of trainer, she participated in a multi-year employer branding project to empower young and unemployed people to enter the labor market. In addition, she developed training content and held various trainings and webinars with a focus on leadership and soft skills, after which she became the coordinator of the Future Resilience project.

 

Her experience in psychological counseling includes work on the Employee Counseling and Support Program, as well as therapeutic work within a private psychological center and a student counseling center at the Faculty of Philosophy in Zagreb. In addition, she is currently under supervision for a Cognitive-behavioral psychotherapist.

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People and Culture Consultant, SELECTIO

Erna Tomiša

Erna is a graduate psychologist who started her professional journey in 2018 in the Organizational development and consulting department of the SELECTIO Group, since then she has been working on designing soft skills and leadership workshops and training. As an HR specialist, she participates in the implementation of various consulting projects, such as examining the organizational climate and employee engagement, and uses the research results in organizational development plans.

 

She successfully implemented and upgraded numerous human resource management processes, and designed the application of a program for developing team cohesion and building employee resilience. In addition, she coordinated the SELECTIO HR Academy, which was attended by numerous HR specialists in Croatia.

 

As a certifier on the Employer Partner project, she promotes quality human resource management and raises standards of excellence. Her main goal is the protection and preservation of mental health and human rights, which is why she is active in numerous projects outside the SELECTIO Group that promote the aforementioned goals and build a better tomorrow.

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Assessment, Talent Acquisition and Executive Search Consultant, SELECTIO

Jelena Majcen

As a graduate psychologist, Jelena joined the SELECTIO Group in 2018, where she works with international organizations such as Philip Morris International, Coca-Cola, Schneider Electric, Tifon, and Croatia Insurance. She specializes in leading extensive talent searches, in which she continuously conducts market research and evaluates the competencies of candidates. In addition, he participates in the implementation of consulting projects in the field of human resources, such as examining the organizational climate, employee engagement, and satisfaction.

 

She has created several soft skills workshops and is involved in the implementation of programs aimed at developing leadership skills, participates in the implementation of career counseling, and as a certifier on the global project, Employer Partner assesses the quality of the HR processes of numerous domestic and foreign organizations.

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Recruitment and Selection Project Manager / HR consultant, SELECTIO

Iva Raguž

Within the SELECTIO Group, Iva started on recruitment and selection projects and led a large number of complex customer searches in various industries with a focus on sales and marketing. As a Recruitment and Selection Project Manager, she had the opportunity to work for numerous international companies such as Henkel, Heineken, Philip Morris International, Styria, Hrvatski Telekom, IKEA, Pliva, Coca-Cola, and others. She researched the market, conducted interviews, assessed candidates' competencies, and gained an excellent insight into the labor market.

As an HR Consultant and trainer, she has participated in the development and implementation of programs focused on personal and professional development. She has held numerous workshops in the field of communication skills, change management, team dynamics, time management, coping with stress, and many others.

As a trainer, she participated in a large multi-year youth empowerment program to enter the job market.

Other professional experience includes consulting projects, certification in the project of excellence in human resource management Employer Partner certificate, and career counseling.

She graduated in psychology at the Faculty of Humanities and Social Sciences in Zagreb.

Recommendations

What do our clients?

In SELECTIO Group, we have found a partner with whom we cooperate in several complementary areas. They support us in finding new talents and provide us with comprehensive development support. Thanks to the team of excellent HR experts, we are sure that the funds we allocate for development are really invested, and not thrown to the wind. Warm and sincere recommendations from the PSK HR team.

Petra Grabušić

Head of HR

We recognized the need to empower employees in these unpredictable times full of change. Employees are extremely satisfied with the SELECTIO program, which they recommend to their colleagues in a large percentage, and the feedback is excellent! In addition to group webinars, they have the option of contacting psychologists anonymously if they need additional individual support and help.

Hana Naoulo Bego

HR Manager | TIFON

All the goals were achieved with added value. Our 'buddy' program is still going strong - a year and a half after the end of the program, the buddies regularly hold meetings, help each other, and guide themselves in their personal and professional development, often emphasizing how useful and valuable the tailor-made leadership program was for them. I can't imagine a better testament to the value of the program than that.

Andrea Puljašević Zec

HR Manager | PORSCHE CROATIA

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